Q

Tips for choosing KPI dashboard metrics and business metrics

Get advice and tips for choosing business metrics and key performance indicator (KPI) dashboard metrics to track with your corporate performance management (CPM) system.

What key performance indicators (KPIs) or metrics do you recommend we measure in our executive dashboards?

I would recommend looking at the categories of where business is generated through commerce and sales and then at cost centers that need to be monitored and managed, such as your workforce and operating units. Then, by layering on a range of customer metrics that look at acquisition, satisfaction and churn levels, you can start to expand into other KPI dashboard metrics that are intertwined with those initial ones and most likely impact your company’s performance against them.

This was first published in April 2010

Dig deeper on Business intelligence dashboards and performance scorecards

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchDataManagement

SearchAWS

SearchContentManagement

SearchCRM

SearchOracle

SearchSAP

SearchSQLServer

Close