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- Software as a Service (SaaS)
- Enterprise search and retrieval (ESR)
- Social networking
- Business intelligence (BI)
Some of these technologies are hardly "new" but, as a percentage, few organizations have attempted to utilize these tools for all sorts of reasons. Many of those that have ventured into these largely uncharted waters have met with, at best, mixed results. (I could quote a whole bunch of statistics here since I've been doing a great deal of research but, for now, trust me.)
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