Who should run the business intelligence evaluation process in SMBs?

Who should be in charge of evaluating and implementing business intelligence (BI) tools in small businesses?

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Let’s differentiate between those evaluating the business intelligence tools and those implementing them. I think the end-consumers of the data analyses should be heavily involved in the needs assessment and the definition of requirements for business intelligence evaluation, while the IT folks should manage the implementation. However, my opinion is that handing it all to an IT-led “BI Center of Excellence” is probably not going to achieve the desired goals necessarily as promised. Your mileage may vary with that approach.

This was first published in April 2010

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