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• Data Management

  • As data demands speed up, information management tools pave road ahead

    New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.

  • Bank of America IT exec: EIM drivers key to shaping project plans

    Enterprise information management programs should be molded around clear business objectives, says a senior information architect at Bank of America.

  • In-memory database caching helps AltEgo bring online avatars to life

    In-memory database caching technology is helping gamers take charge of their online identities.

• DataManagement UK

  • Podcast: How to craft an effective MDM strategy

    In this podcast interview, Andy Hayler gives advice on how to create and implement an MDM strategy that is ruthlessly focused on business value.

  • Jill Dyché: CEO big data focus good news and bad news for IT

    Jill Dyché, a data management expert, sees CEO interest and scepticism as both an opportunity and a threat. Avoid the big data 'gotchas', and don't mistake data warehousing for big data.

  • Infostrada teams up with Roambi, mobile sports analytics at Olympics

    Dutch media sports information provider Infostrada has teamed up with mobile BI company Roambi to create an iPhone and iPad app for the Olympics. It will predict medal counts.

• Content Management

  • Cimarex picks Accellion enterprise collaboration platform over SharePoint

    Cimarex Energy replaced its SharePoint system with Accellion’s enterprise collaboration platform for secure mobile file sharing and uses it to recruit graduate geology students.

  • Paper originals still needed when using a document management system?

    Get expert advice on whether it’s necessary to keep paper or other forms of original materials once a company implements an electronic document management system.

  • Out with old: Effective records management begins with losing useless data

    An effective records management program is one that not only knows what to keep – but which expired data can be removed to save time and money, said consultant Randolph Kahn.

• CRM

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

    Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers

  • Mobile CRM apps aim to connect smartphones, contact centers

    Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers.

• Oracle

  • Las Vegas expands its Oracle business intelligence horizons for better government transparency

    The city of Las Vegas underwent a three-year Oracle business intelligence project to bring more data to its employees and the public. The city's IT manager explains how it happened.

  • Midmarket companies find JD Edwards upgrades a good fit

    At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.

  • Jury issues partial verdict in Oracle vs. Google Java lawsuit

    The jury has issued a partial verdict in the copyright phase of the Oracle vs. Google lawsuit, in which Oracle is claiming that Google violated Java patents and copyright with its Android mobile operating system.

• SAP

  • SAP tells of a future built on in-memory, mobile, and cloud

    SAP outlined its cloud strategy at the SapphireNow conference in Orlando. Are customers genuinely interested, or is it just SAP hype?

  • Spinnaker to fight Rimini Street for third-party SAP support market

    It was only a matter of time before SAP third-party support and maintenance provider Rimini Street had some competition from other vendors. That time has come.

  • SAP SapphireNow attendees heading to Orlando looking for answers

    SapphireNow attendees are looking for answers to a long list of questions on issues ranging from mobility to the acquisition of SuccessFactors and SAP’s long-term cloud strategy.

• SQL Server

  • Configuring SSRS the easy way

    Demystify the SQL Server Reporting Services (SSRS) configuration process. Get an overview of this tool and guidelines for how to set up each screen in SSRS from industry professional Roman Rehak.

  • SQL Server Upgrade Advisor, Upgrade Assistant can ease transition pains

    You probably think you’re ready to upgrade to the new release, but you might not be as prepared as you think. Before you upgrade, there are some tools to become familiar with, says Bob Sheldon.

  • ODBC drivers replacing OLE DB? Say what?

    After years of telling SQL Server users to avoid ODBC in favor of OLE DB, Microsoft has suddenly reversed its position and advised going back to ODBC. Why? And what should you do about it?

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