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Bridging IT-business divide a two-way street; BI projects can help
This article is part of the December 2012, Volume 1, Issue 12 issue of BI Trends + Strategies
Today, more than ever before, there is a significant disconnect between what the business expects from its IT resources and what the IT department thinks it is delivering. Why is that? What is so fundamentally different about IT? Why don’t business departments have the same difficulty in meeting one another’s expectations? To answer those questions, let’s look at how business departments interact and then compare that to how IT functions. That way, we can identify fundamental changes that IT managers can implement to bridge this gap on business intelligence (BI) projects and other initiatives. Even in the most dysfunctional company, there is a common language understood by all business managers—profit, expenses, assets and, at a high level, customers and products or services offered. The top executives in each department have their own goals to meet but also have a fundamental understanding of the goals for other departments. There are logical metrics for determining accomplishments and progress against those goals. These ...
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Features in this issue
Everyone talks about bringing IT and the business side closer together. Maybe next year is the time to make progress on that in your organization.
The eternal gap between IT departments and business units bedevils many organizations. But there’s a way to get them on the same page, and business intelligence has a role to play.
It’s easy to foretell continued growth in big data investments next year. But proper management and governance are needed to derive real business value from all that info.
While analyzing social media data can yield valuable information, consultants caution that the process is still a complex and inexact science.