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Issue 10, October 2012

BI competency center brings coordination -- but with complications

As companies build up their business intelligence programs, one of the issues they eventually need to consider is whether they should create a centralized team to coordinate and oversee all of their BI activities. A formal business intelligence competency center is the ultimate manifestation of the team concept, and BI consultants say BICCs can provide a wide array of benefits. But, they caution, the process of setting one up must be carefully planned to ensure that what results is a good fit. For example, imposing a BICC on a company that is just getting started with BI initiatives is a recipe for disaster, warned Estelle Nicholson, an independent consultant in Washington, D.C., and creator of the BI Competency Centers group on social networking site LinkedIn. "The top-down approach in a company with no BI culture is essentially providing a solution to a problem that nobody thinks they have," Nicholson said, adding that the BI competency center could find it hard to win support from business-unit managers. The biggest mistake ...

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