There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
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SonarW is a columnar data warehouse built especially to handle JSON data. It can support data warehousing for MongoDB systems and some data lakes.
Hadoop data lakes offer an enticing location for large data sets. But consultant Andy Hayler says more examples of successful big data projects are needed to help boost their adoption.
Machine learning is a hot technology in analytics applications -- and it also underpins new data preparation tools that let business analysts and users integrate data for analysis.
AWS outages are fewer and less frequent, but the cause of an outage this week has IT pros feeling apprehensive.
Testing resources in AWS is relatively straightforward. Businesses must understand their vulnerabilities and the computing costs to resolve them.
Think ahead and conduct regular reviews of vulnerabilities to build secure applications in the AWS cloud.
Expert Pat Brans examines how ECM tools have become a cornerstone application in the enterprise information toolkit.
Legacy systems can last well beyond their expiration date. So how do you know when it's time to upgrade them?
Your information governance strategy is like running a long-distance race, not a sprint, so plan for endurance, fortitude and various steps along the way.
Companies must be consistent with aligning their service offerings and strive for a high-quality customer experience regardless of channel.
While malls are dying, lifestyle centers could signal the next chapter for retail -- aided by mobile technologies.
Service for Apps allows Salesforce Service Cloud users to embed live agent support and a knowledge base within their applications and other CRM news.
The addition of more than two dozen cloud computing services will allow users to move everything in their data centers to the Oracle cloud, according to CTO Larry Ellison.
Oracle PaaS and SaaS sales are up in Oracle's 2015 fourth quarter financial report. Total revenue and earnings per share are lower than analysts predicted.
Oracle is looking to use a demonstration project it led at a TM Forum conference to help telecom companies design hybrid network services mixing physical and virtual infrastructure.
Non-compliance with regulations creates legal and financial risks for companies. An expert suggests that Employee Central can help mitigate that risk.
Four years after its acquisition of SuccessFactors' Employee Central, SAP is still working to make the platform a robust, cloud-based HR system.
The SAP Missing Parts Information System can help prevent production or maintenance disruptions by alerting planners to impending material or component shortages.
SQL Server 2014 provides two features that let database administrators easily encrypt database backups. An expert provides two demos that show you how.
For most companies, SQL Server's security auditing tools aren't always enough to meet regulation requirements. The answer is third-party products.
In a podcast, SearchSQLServer's Jessica Sirkin discusses the noteworthy features in SQL Server 2016, reactions from early users and issues to consider in thinking about upgrading.