There have never been more ways to connect with customers—and it’s never been more challenging.
Find out why forward-thinking companies are integrating data across channels on page 12.
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Hadoop vendor MapR's latest release puts the focus on database replication across data centers. Also, Microsoft has built a Python-friendly Azure service for machine learning in the cloud.
The Open Data Platform has arrived, but not all Hadoop vendors are on board. The initiative, aimed at boosting interoperability, formed a backdrop for discussion at the Strata + Hadoop World 2015 conference.
Database expert Craig S. Mullins examines the criteria and characteristics you should consider when determining if a relational database management system is right for your company.
ElasticSearch is an increasingly popular search engine that can be tricky to integrate onto EC2. AWS plans to solve that with its ElasticSearch service.
Enterprise IT shops hope the AWS Service Catalog will be a cheaper alternative to third-party tools and solve EC2 tagging issues.
For AWS shops, news of another reboot in the EC2 fleet shows the cloud provider is staying on top of its security responsibilities.
As companies strive for a 360-degree view of their customers, mastering big data can help make sense of consumer interactions.
Microsoft's SharePoint may be ubiquitous, but several alternatives to SharePoint have like functionality -- and fewer management headaches.
Information security used to focus on securing a company's network. But cloud computing and mobility have blown traditional models wide open.
Mark Roberge, chief revenue officer at HubSpot, uses serious data analysis when hiring sales staff. But science doesn't crowd out instinct.
Various technologies and strategies can help your contact center run more efficiently and enhance the customer experience.
Contact center agents are supposed to help customers with issue resolution. But that's tough when agents lack good working knowledge of products.
The 2015 OAUG president, Melissa English, found a love of education in teaching her peers. Now she brings global change management skills to the OAUG.
Oracle is going directly after the core data center server market with the Virtual Compute Appliance X5 and what CTO Larry Ellison calls 'a new strategy' -- competing on price.
The Exadata X5 release has more updates to it than any previous release. This guide provides summaries of the changes Oracle has made for Exadata X5.
When upgrading SAP BI, companies often give short shrift to project management and capacity testing. Here are tips for managing those tasks more easily.
Integrating SAP ERP with CRM gives companies a whole view of the customer experience. But do you use SAP's own CRM product or look elsewhere?
SAP HANA offers many analytics tools that can benefit a company's supply chain -- but choose carefully when considering supply chain analytics options.
Kroll Ontrack's new SQL Server database recovery tool was developed from customer feedback. It recovers selected tables instead of the whole database.
Direct-sales food distributor Epicure deployed a new server cluster to keep its websites from being overwhelmed -- and saved money on SQL Server and storage in the process.
Basit Farooq explains the pros and cons of scaling out and scaling up when increasing the workload on the SQL Server Reporting Services (SSRS).