Problem solve Get help with specific problems with your technologies, process and projects.

Tips for choosing KPI dashboard metrics and business metrics

Get advice and tips for choosing business metrics and key performance indicator (KPI) dashboard metrics to track with your corporate performance management (CPM) system.

What key performance indicators (KPIs) or metrics do you recommend we measure in our executive dashboards?

I would recommend looking at the categories of where business is generated through commerce and sales and then at cost centers that need to be monitored and managed, such as your workforce and operating units. Then, by layering on a range of customer metrics that look at acquisition, satisfaction and churn levels, you can start to expand into other KPI dashboard metrics that are intertwined with those initial ones and most likely impact your company’s performance against them.

This was last published in April 2010

Dig Deeper on Business intelligence dashboards and performance scorecards

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.