Web analytics

Contributor(s): David M. Allen and John R. McQuown

Web analytics is the process of analyzing the behavior of visitors to a Web site. The use of Web analytics is said to enable a business to attract more visitors, retain or attract new customers for goods or services, or to increase the dollar volume each customer spends.

Web analytics is often used as part of customer relationship management analytics (CRM analytics). The analysis can include determining the likelihood that a given customer will repurchase a product after having purchased it in the past, personalizing the site to customers who visit it repeatedly, monitoring the dollar volume of purchases made by individual customers or by specific groups of customers, observing the geographic regions from which the most and the least customers visit the site and purchase specific products, and predicting which products customers are most and least likely to buy in the future. The objective is to promote specific products to those customers most likely to buy them, and to determine which products a specific customer is most likely to purchase. This can help to improve the ratio of revenue to marketing costs.

In addition to these features, Web analytics may include tracking the clickthrough and drilldown behavior of customers within the Web site, determining the sites from which customers most often arrive, and communicating with browsers to track and analyze online behavior. The results of Web analytics are provided in the form of tables, charts, and graphs.

This was last updated in September 2005

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Here you discussed about customer opinion analysis for a website, beside that one should also analyze his or her website download speed, availability, broken url's, etc.
Most of the web analytics tools collect the general demographic information about your website visitors. However, I recently came across a new tool at that was displaying the actual visiting companies and contacts within them.
Thanks for sharing the basics regarding web analytics. The importance of web analytics is clear in this post. However, web analytics tools always collects the data of whoever visits the website.Some times, the host of the site also visits it.I would like to know whether there is a facility to filter that data?