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Tapping the potential of social media analytics tools

As social media analytics software matures, users can gain valuable insights from online customer feedback. Read the articles in this guide to get advice on how to harness social media data and make it actionable.


Buried within the mountains of social media chatter are nuggets of valuable data -- customer comments and opinions on companies, their products and services, breaking news and market trends. Every day, customers and prospective buyers offer feedback and engage in online conversations about businesses on sites like Facebook and Twitter. Organizations looking for a competitive edge can use social media monitoring and analytics tools to find, sort and analyze that data. Among other potential benefits, social media analytics offers businesses the ability to identify patterns in customer sentiment and gauge their marketing effectiveness.

But while the potential is there for achieving payback from social media analytics tools, their effectiveness isn't always a given. Analysts and experienced users cite complexity and lack of a tangible return on investment among social media monitoring program challenges. While companies can use the software to collect customer data, they aren't always sure what to do with the information once they have it. And just implementing social media analytics software isn't enough; at some point in the process, humans must get involved in the analysis and interpretation of collected data. Furthermore, because social media listening doesn't encompass offline conversations among consumers, it might not provide a complete picture of sentiment about a company or its products.

If your company is putting a social media analysis plan in place, or evaluating a possible deployment, be sure you know what you're getting into first. This guide offers discussions of the benefits and drawbacks of social media analytics as well as user insights and tips. 

1Social media analytics basics-

What is social media analytics, and what can it do for your business?

Consumer goods manufacturers, personal technology makers and companies that rely heavily on word-of-mouth referrals to generate business may find social media analysis tools crucial to their business strategies. But other companies may have less reason to invest in these tools. The articles in this section discuss the potential benefits of social media analytics, explaining how different companies are using social media monitoring to identify valuable business information.


Gain an understanding of social media analytics tools

Social media analytics tools aren't exactly like BI tools. Find out more about how they work, and how they can help your organization. Continue Reading


How to integrate social media metrics into your BI strategy

Learn how to take advantage of insights provided by social business intelligence, with the tips in this book excerpt. Continue Reading


Exploring social media data: Is it time to invest in social media analytics tools?

Many organizations are implementing social media analytics tools, but others aren't in such a rush. Which approach is right for your company? Continue Reading


Follow customer data to find treasure from social media tracking

Learn how social media analytics tools help some companies wade through the layers of online customer data to discover valuable information. Continue Reading


Social media monitoring and analysis trends upward with users

Social media monitoring and analytics tools have much to offer in terms of customer insights -- but first you have to figure out how to use them effectively. Continue Reading


Examining the potential benefits of social media analytics software

Meaningless chatter? Not always. Social media analytics software can help companies distill business insights from the abundant data on social networks. Continue Reading


How to get through the growing pains with social media analytics software

Learn more about why organizations are taking an interest in social media monitoring, analytics and text mining technologies -- and the issues they face. Continue Reading


Confronting the challenges of social media analytics tools

For all the potential value to be gained from social media analytics, it's just one spoke in the business intelligence and analytics wheel. And the technology has yet to fully mature. Companies need to understand the limitations and risks that come with investing in these tools -- including the danger of drowning in an ocean of data. In this section, learn what users and analysts have to say about the drawbacks and challenges associated with social media analytics initiatives.


The pros and cons of social media analytics

Organizations can utilize social media analytic tools to gain insights into their customers -- but there are some challenges you should be aware of before embarking on projects. Continue Reading


Beware of the obstacles that can weigh down your social media analytics plan

In order to gain business value from social media analytics plans, organizations need to be aware of the limitations of social media analysis and mistakes to avoid. Continue Reading


Business focus helps avoid getting lost in sea of social media data

Companies should concentrate on tying efforts directly to business strategies when implementing social media analytics programs. Continue Reading


Care needed to glean useful insights from social media analytics tools

The process of analyzing social media data is a complex and inexact science, according to consultants, who say users need to proceed with caution. Continue Reading


Social media analytics not easy for companies to embrace, survey says

According to a TDWI survey, many businesses are dragging their feet about investing in and implementing social media analytics systems due to ROI concerns and budget limitations. Continue Reading


Social media strategies force enterprise architecture changes

Social media offers business value, but it also requires changes to enterprise architectures to help companies maintain some control over the flow of information. Continue Reading


Social media analytics tools still have a role in the enterprise

Other big data applications may be in the spotlight, but social media analytics still have a story to tell about your organization. Continue Reading

3News and trends-

News and trends associated with social media monitoring

Companies in various industries are starting to recognize the potential value of managing their social media presence and engaging in social listening. The news and trends stories in this section offer insights from organizations such as SAS, Xerox and the Red Cross on the important role that social media analytics tools are playing in their business operations.


Agency turns social media buzz into social media intelligence

Find out how one digital marketing agency leverages social media noise. Continue Reading


Investment firm bets on social media sentiment analysis

Capital Market Exchange is using social media sentiment analysis to gain insights derived from social media and business news posts. Continue Reading


Three uses for social media analytics tools in business

Learn how organizations can utilize social media interactions to gain insights into the business. Continue Reading


Marketing analytics and big data important topics for SAS users

Speakers and attendees at a SAS conference focused on the potential value of marketing analytics, including studying social media data to help understand what customers are looking for. Continue Reading


Enterprises engage in social listening to collect critical customer information

This article discusses the combination of social collaboration and social media monitoring tools to help companies keep track of grievances and other online customer comments. Continue Reading


Companies test the maturity of social media listening tools first-hand

Managing a company's social media presence is challenging. Are social media listening tools mature enough to handle that challenge? Continue Reading


Tapping Twitter's potential for social media data mining

Looking to gather useful information from social networks such as Twitter? This article offers advice on how to get started on mining social media data. Continue Reading


Social media platforms deliver helpful data fast -- if managed properly

Various organizations can use data from social media to affect business outcomes, as demonstrated by disaster relief efforts. But there are some lessons to be learned, too. Continue Reading


Glossary of social media analytics terms

Learn and review some key social media analytics terminology with this glossary of relevant definitions.


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